In a Proven Profitable Business Model, work flow consists of the key activities your business needs to perform to create your products and services and deliver your value. These activities fall into three categories:
- Problem Solving
If your company creates or manufactures physical objects, production will be a key activity in your work flow. Companies depending on the creation of information products and intellectual property will also rely on production as a key activity. Service providers focus primarily on problem solving, and delivering new and better solutions to increasingly challenging problems for their customers. Platform development is essential to online business models. Platform development includes the development of the tools used (i.e. website) and the connections necessary to make with large numbers of people to drive traffic and create sales. The important thing to remember when looking at work flow is to consider what key activities create the fastest path to profitability for your business.
For example, you might be a service provider, and you have become convinced that you need a website to deliver your products and services to a broader audience. This is a great idea, but websites require resources in the form of time and money. Is creating a website the best use of these resources at this point in your business, or would spending that time and money on serving and building your current client base into raving fans be more profitable? Only you know the answer to this question. Avoid getting caught up in activities that actually interrupt a work flow that creates cash flow.
Once you have identified key activities that create profitability in your business, develop a calendar or work flow chart for yourself and your employees or contractors. Ask your staff for input and review and revise this chart regularly. Your work flow chart should have times marked for when tasks are due, how long they take, and who is responsible. Delegating tasks and creating healthy a work load becomes much easier when you have this information in written form.
Need help in developing a work flow chart to track key activities in your business? Contact me for a complimentary strategy session and a free template at firstname.lastname@example.org.
As you create a Proven Profitable Business Model, you look at your ideal customers, value propositions and delivery systems to determine what resources and assets are required to create raving fans. A manufacturing business that makes widgets is going to require more in the way of physical resources, while a design or development company is going to rely more on human resources. Your company will also have intellectual resources including your brand, proprietary knowledge, patents and copyrights, partnerships and customer databases. It is possible your business model will rely on financial resources such as lines of credit, stock options, or cash on hand.
The challenge in creating a Proven Profitable Business Model is to carefully acquire, manage and maintain these resources and assets. Knowing whether it is good timing to purchase a piece of software or a new machine for your business will be clear when you have determined how quickly you will recover the cost in a return on investment and believe that you can afford to wait for that return. Managing and maintaining your assets and resources means keeping good records on what you have in all four categories (physical, intellectual, human and financial) and consistently evaluating when an asset or resource needs replaced and/or upgraded. Yes, this includes your human assets. When you look at your workforce as a business asset rather than as family or friends, it is much easier to be objective about the value they add to your company. Healthy business boundaries require that you are able to do what will serve your company and customers best while creating a company culture where people love to work. When you hang on to ineffective employees because of friendship, malfunctioning equipment because your grandfather used it, or lose intellectual property because of lax security, you are not going to have the cash flow you want. Create systems and checklists for managing your assets and you will lay another brick on the fastest path to profitability.
Need help in identifying, acquiring and maintaining your business resources and assets? Contact me for a complimentary strategy session and free template at email@example.com.
How do you go about pricing your products and services? It’s been said that if customers are the heart of your business, then income streams are the arteries. The easy formula to pricing is this:
Profit + Expenses = Price
In other words, you must consider what it will cost you to produce your product or service, determine what you need to make in profit after expenses, and that will determine your price.
This unfortunately is not how many small businesses create their pricing, and their lack of cash flow is evidence. The most likely reason you undercharge for products and services is fear and insecurity. You fear that customers will consider your prices too high and go somewhere else. You are insecure about the value you offer and don’t believe you deserve to make a profit. If either of these issues is true, go back to the March 20 post on Value Proposition and work through the questions there until you are clear that you have proof that you offer a true value, in demand, that only you can provide.
What are your customers willing to pay for your offer? What are they currently paying? How are they currently paying? How would they prefer to pay? What other income streams (additional products or services) are they willing to pay for? Bottom line: ask them! Survey your customers to find out the answer to these questions and you will be able to creatively price your products and services in a way that is more attractive to customers.
Struggling with pricing your products or creating revenue streams that create profitability? Contact me for a complimentary strategy session and a free template at firstname.lastname@example.org.
In this series on the 9 Bricks to Build Your Fastest Path to Profit, you’ve read about ideal customers, value propositions, and delivery systems. All too often business owners stop here, and fail to create raving fans. Raving fans are the result of strong customer relationships. When a customer has an amazing experience, they want to tell friends and family about it and become your best marketing agent. You have solved their problem and created undeniable proof— and your raving fan will do three things for you:
- Raving fans stay with you. It is much easier to sell subsequent products and services to an existing customer than to find new customers. Repeat business is cost-effective and profitable.
- Raving fans buy more from you. Not just the original product or service, but the next level you have on offer. This is called up-selling, and when you have created a raving fan, you have uncovered the next need they are experiencing. It is easy to do.
- Raving fans bring new business. Customers who are happy with their experience with you and your products and services buy more, buy higher priced items, and they bring new customers into your business.
There are a number of ways you can create an incredible customer experience and raving fans. Depending on your offer and your customer’s needs, consider how you can create personalized service, self-service, or automated services. Take a look at whether you can build a community where your customers offer mutual support and exchange information, essentially becoming your advocate. You might even enlist customers in co-creating new offers as they share their experiences and ideas with you about new and improved products.
What kind of relationship do you want to have with your customers, and how do you plan to create raving fans? Need help? Contact me for a complimentary strategy session and free template at email@example.com.
In finding your fastest path to profitability, we have covered your ideal customer and the value proposition you offer to them. Value propositions are packaged and delivered to customers through a variety of means. It is essential to know how your customer wants to be reached and which systems work best for you. This component of your Proven Profitable Business Model relies heavily on communicating with your customers. You will use your delivery system to
- Raise awareness about the Value you have on offer
- Help your potential customers evaluate the Value you offer
- Make your products and services available in a way that is cost-efficient and effective
- Deliver the products and services
- Provide support after the purchase has been made
You bridge the gap between your products/services and your customer when you raise awareness of the offer you have available. Some call this marketing, but truly it is an education campaign. And while you are educating customers about the Value on offer, you give them opportunities to evaluate whether that offer is right for them. Your goal is not to convince your prospect to buy, but to help them come to a clear “yes” or “no” as to whether this is the right purchase for them at this time. Once the decision has been made, you need to have a simple process for customers to make their purchase safely and for you to deliver that product in a timely manner. If your Delivery System is broken at this point, you will never create repeat business or word of mouth referrals. Finally, you must consider how you plan to support your customer once the purchase has been made. The higher the price of the product, the more a customer expects in the way of guarantees, customer service and on-going support.
Create a clear, clean Delivery System and you are well on your way to the fastest path to profitability!
Is your Delivery System broken somewhere? Need help in creating a way to deliver your value to customers? Contact me for a complimentary strategy session and a free template at firstname.lastname@example.org
A Value Proposition is the reason why customers turn to one company over another. In a Proven Profitable Business Model, one key component for ensuring cash flow and marketability is your Value Proposition. To determine the true value you offer your customers or clients, you want to consider three key areas:
- How much do your customers want your offer?
- How hard is it to find the solution you are offering?
- How much proof do you have that you can deliver?
When you make an offer of a product or service to your customers, make sure you are offering a solution to a problem they really want solved. The more acute their need, the higher your product or service will be in demand. Neurosurgery is a good example of an acute need a customer might have. A neurosurgeon has to do very little marketing and can charge almost anything they want if they can relieve the customer’s need for brain surgery. At the other end of the spectrum, Chia pets do not create much demand. They have to be marketed heavily and prices are low. Profits depend on volume sales. You might not be a brain surgeon, but you can research your customer’s needs to uncover the pain or problem that needs solved and create an offer that specifically addresses that need.
You also want to consider how much competition there is in your market. How easy can your potential customers find the solution they need? How can you make your offer stand out as being more uniquely aligned with your customer’s values and what they want?
And finally, create proof. Proof is not just your credentials or basic testimonials, although these help. Creating proof requires that you have measureable results to go with those testimonials. If you are launching a new product or service, offer it initially at lower price point than you plan to sell it and create a beta-test. Ask customers about their needs or problems before they purchased and then collect results after they used your product. If you can, get video recordings of testimonials to go with your quantifiable results, and you will have the beginning of a marketing campaign based on undeniable proof that your product or services work, that you have value on offer.
Bottom line, a profitable business has life changing value at its foundation. How does your offer make a difference in your customer’s lives? In their communities? In their world?
Need help with identifying your Value Proposition or in creating proof for your offer? Contact me for a complimentary strategy session and a free template at email@example.com
A truly profitable business model begins and ends with the customer in mind. This isn’t a new concept. You’ve heard about target markets and customer segments, but how closely have you been paying attention to your ideal customer? How well do you know who they are, what they want, and why they would choose to do business with you? The more clarity you have in answering these questions, the more you will be able to charge, create repeat business, and turn customers into raving fans.
You know you have defined your ideal customer if you have answers to these seven questions:
- What is broken in their world? What is the problem they need solved?
- What is the solution that only you can offer with your unique combination of skills, experience, products, and services?
- What are they willing to pay for this solution?
- How do they want the solution delivered? In person? Online? Audio or video? What type of package?
- What do you have in common with your customer? What makes the two of you “click”?
- What do you want your customer to expect from you? How do you want to show up?
- Who do you need to be to serve the customers you want to serve?
Are you struggling with clarity on your ideal customer? Knowing your ideal client is the first brick on your fastest path to cash. Contact me for a strategy session and get a free template that will help you map out and target the perfect customer for your business: lisa@VanAllenCoaching.com